Privacy Policy
Law Office of Luke Reynoso, PLLC, dba Online Trust Attorney
Last Updated: June 2025
1. Who We Are
This website is operated by Law Office of Luke Reynoso, PLLC, an Arizona law firm doing business as Online Trust Attorney ("we," "us," or "our"). Our principal office is located at 17015 N. Scottsdale Rd., Suite 235, Scottsdale, AZ 85255. You may contact us at info@onlinetrustattorney.com or (480) 306-6738.
2. Information We Collect
We collect information you provide directly to us when you use our website, complete our PlanBuilder intake questionnaire, sign an engagement letter, or communicate with us. This may include your name, address, email address, phone number, family information, asset information, and payment information. We also automatically collect certain technical data when you visit our site, including your IP address, browser type, pages visited, and referring URLs, through standard web analytics tools.
3. How We Use Your Information
We use the information we collect to evaluate whether we can represent you, provide legal services under a signed engagement agreement, process payments, communicate with you about your matter, comply with legal and ethical obligations, and improve our website and services. We do not use your information for any purpose unrelated to the legal services you have requested or are inquiring about.
4. Attorney-Client Confidentiality
If you become a client of Law Office of Luke Reynoso, PLLC, all information you share in connection with your legal matter is protected by the attorney-client privilege and our professional duty of confidentiality under the Arizona Rules of Professional Conduct. This obligation is separate from and in addition to this Privacy Policy.
5. Third-Party Service Providers
We use trusted third-party vendors to operate our platform. These include Supabase (secure database and client portal infrastructure), Stripe (payment processing), DocuSign (electronic signatures), Resend (transactional email delivery), Relaw.ai (powers PlanBuilder, our client intake questionnaire, and document automation), and Zoom (video conferencing). Each of these vendors is contractually obligated to protect your information and is prohibited from using it for their own purposes. We do not sell, rent, or trade your personal information to any third party for marketing purposes.
6. Payment Information
Payment card information is processed directly by Stripe and is never stored on our servers. Your payment method is authorized at the time you sign your engagement letter but is not charged until your matter is formally accepted by the firm. Please review Stripe's privacy policy at stripe.com/privacy for more information on how your payment data is handled.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or loss. Our database infrastructure uses row-level security controls, and access to client data is restricted to authorized firm personnel only. No method of electronic transmission or storage is completely secure, however, and we cannot guarantee absolute security.
8. Data Retention
We retain client information for the period required by Arizona law and State Bar record-keeping rules applicable to law firms. Information submitted by website visitors who do not become clients may be retained for a shorter period as necessary to respond to your inquiry.
9. Your Rights
You may contact us at any time to request access to, correction of, or deletion of personal information we hold about you, to the extent consistent with our legal and ethical obligations. Certain information may be retained as required by law or our professional responsibilities.
10. Cookies and Analytics
Our website may use cookies and similar tracking technologies to understand how visitors use the site and improve the user experience. You may adjust your browser settings to refuse cookies, though some features of the site may not function properly if you do.
11. Children
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of the website after any changes constitutes your acceptance of the updated policy.
13. Contact Us
Law Office of Luke Reynoso, PLLC, dba Online Trust Attorney
17015 N. Scottsdale Rd., Suite 235 | Scottsdale, AZ 85255
(480) 306-6738 | info@onlinetrustattorney.com